At JOYA Sleep, we dream of a world where everyone feels cool, calm and rested. We’re confident that it will be love at first sleep, but we understand that it’s important to get to know each other before committing long-term. Our mattresses are the result of innovative production and rigorous testing, but we are offering you 100 nights to test out your mattress, and if you decide to part ways, we’ll take care of the rest.
My Order
Where is my order?
Once you complete your order, you will receive a confirmation email. Our team will dispatch your order and as soon as it’s on its way, we will send you an additional email with tracking details. If you haven’t received this email, please email info@joyasleep.ie or send us a message using our online chat feature. You can find this at the bottom of the screen.
How do I change my order?
Please email info@joyasleep.ie for all changes that are needed, including address change, mattresses size changes, payment changes and cancellations. Our team is on hand to answer all of your questions, any time between 9am -5pm through our chat feature.
My mattress has arrived, what next?
Take a look here to learn the next steps to get set for your best sleep yet.
I’ve ordered the wrong size – can you help?
Not to worry, our friendly customer service team can help. Chat with them via the online chat feature at the bottom of the screen or email info@joyasleep.ie and we’ll guide you through the process.
Payments
What payment methods do you accept?
You can pay via credit card or debit card.
Delivery
Where do you deliver to?
We deliver all over the Republic of Ireland and Northern Ireland. We do not ship internationally. For more information about our delivery service, click here.
How is my order shipped?
Your beautiful new Joya mattress will be shipped in a box with your very own unboxing kit. Check out our step-by-step guide and follow the instructions about how to correctly unbox your Joya mattress. If you need any help or have not received your unboxing kit, please contact us via the online chat function or email care@joyasleep.ie.
How much is shipping?
Hurray! Shipping is free! You can enjoy your new Joya mattress knowing you got value for money on this purchase.
Where is my delivery?
Once your order has been dispatched from our warehouse, we will send you an email with a tracking link. If you haven’t received this link within 72 hours, please email info@joyasleep.ie or send us a message via the online chat feature. You can find this at the bottom of the screen.
How do you deliver in just 72 hours?
We have partnered with an external delivery company to ensure you get your new mattress quickly and easily! No more waiting around for a restful night’s sleep! Please note that if Humm finance is used, payment will need to be processed before the JOYA mattress can be dispatched. Processing of Humm finance can take up to 5 days.
Returns
I’ve ordered the wrong size, can you help?
Not a problem, our dedicated customer care team are here to help. Simply follow the instructions below and we’ll update your order right away.
Step 1: Simply email care@joyalsleep.ie and we will arrange for the item(s) to be collected from your home. Please note that a collection fee is chargeable for this service. Items must not be removed from their original cellophane packaging and available for collection within 14 days.
Step 2: Once the item has been collected by our dedicated team, returned to our warehouse and inspected, you will receive a refund, minus any uplift/collection costs, to the original payment method used. This can take up to 7 working days, but can vary depending on your bank.
I’ve changed my mind. What happens next?
Not a problem, our dedicated customer care team can help. Simply follow the instructions below and you’ll be sorted in no time.
Step 1: Simply email care@joyasleep.ie and we will then arrange for the item(s) to be collected from your home. Please note that a collection fee is chargeable for this service. Your mattress must be fully intact within the original cellophane packaging and available for collection within 14 days. Step 2: Once the item has been collected by our team, returned to our warehouse and inspected, you will receive a refund, minus any uplift/collection costs, to the original payment method used. This can take up to 7 working days, but can vary depending on your bank.
